The words "You" and/or "Customer" shall have the same meaning in the policy mentioned hereunder.
If a customer buys goods from a merchant through TMW and the TMW successfully makes the payment the transaction shall be deemed complete, if the Customer after that due to any reason whatsoever returns the Goods back to the merchant then the Amount shall be refunded within 48 working hours from the time of refund of such amount by the Merchant in the TMW or RBL account.
TMW shall not be liable to refund the transaction/service charges if any already levied by TMW on the sale/purchase of such goods.
Any amount which has been transferred erroneously by the Customer to any Merchant Establishment, TMW shall not be held responsible by the Customer for the refund of concerned amount in any circumstances.
Once we receive your call or email, we initiate your request instantly. It will take 4-5 working days to process the refund request.
Once the refund is successfully done, you shall be notified about the same via registered firstname.lastname@example.org.